TERMS & CONDITIONS FOR BOOKINGS
Edinburgh City Travel
www.edinburghcitytravel.com
Effective Date: 20 February 2026
1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms and Conditions:
• “Company,” “We,” “Us,” “Our” refers to Edinburgh City Travel
• “Customer,” “You,” “Your” refers to the person or entity making a booking
• “Services” refers to all transportation and travel services provided by the Company
• “Booking” refers to a confirmed reservation for Services
• “Vehicle” refers to any motor vehicle operated by the Company
• “Driver” refers to any licensed driver employed or contracted by the Company
• “Travel Date” refers to the scheduled date of service provision
1.2 Headings are for convenience only and do not affect interpretation.
2. SCOPE AND ACCEPTANCE
2.1 These Terms and Conditions apply to all bookings made with Edinburgh City Travel for any of our
Services, including but not limited to:
• Airport transfers to and from Edinburgh Airport
• Private tours (Mini Edinburgh tours, Stirling & Loch Lomond, distillery tours, Highland tours, Outlander
filming locations)
• Business event transportation
• Golf course transfers
• Any other transportation services provided by the Company
2.2 By making a booking with Edinburgh City Travel, You agree to be bound by these Terms and Conditions
in full.
2.3 These Terms and Conditions supersede any prior agreements, representations, or understandings
between the parties.
3. BOOKINGS AND RESERVATIONS
3.1 All bookings must be made through our official channels: website, email, or telephone.
3.2 All bookings are subject to confirmation and availability.
3.3 A booking is confirmed only when You receive written confirmation from the Company via email
or other written communication.
3.3 You must provide accurate and complete information at the time of booking, including:
• Full name of the lead passenger
• Contact telephone number and email address
• Pick-up and drop-off locations
• Date and time of service
• Flight details (where applicable)
• Number of passengers
• Amount of luggage
• Any special requirements
3.4 It is Your responsibility to ensure all information provided is correct. The Company is not liable for
any issues arising from incorrect information provided by You.
3.5 The Company reserves the right to refuse or cancel any booking at its sole discretion.
4. PAYMENT TERMS
4.1 Service Standards: We provide professional, licensed drivers and luxurious vehicles for all airport
transfers, tours, and corporate events.
4.2 Payment terms will be specified at the time of booking and may vary depending on the Service
requested.
4.3 Full payment or a deposit may be required at the time of booking, as specified in Your booking
confirmation.
4.4 Where applicable, any outstanding balance must be paid prior to or on completion of the Service.
4.5 Accepted payment methods include credit/debit cards, bank transfers, and cash (where specified).
4.6 All prices are quoted in British Pounds Sterling (GBP) unless otherwise stated.
4.7 Prices include VAT where applicable.
4.8 The Company reserves the right to amend prices at any time, but any changes will not affect confirmed
bookings.
5. CANCELLATION POLICY
5.1 Cancellations are honoured if made at least 7 days prior to the scheduled Travel Date.
5.2 Cancellations Made at Least 7 Days Prior to Travel Date:
Cancellations made at least seven (7) days prior to the scheduled Travel Date will be honored, and
You will be entitled to a full refund of any payments made, subject to the following conditions:
a) Cancellation notice must be provided to the Company in writing via email or through our official
communication channels
b) The cancellation must be received by the Company no later than 11:59 PM on the seventh day prior
to the Travel Date
c) Refunds will be processed within fourteen (14) business days of receiving the cancellation notice
d) Refunds will be issued to the original payment method used for the booking
5.3 Cancellations Made Less Than 7 Days Before Travel Date:
Cancellations made less than seven (7) days before the scheduled Travel Date may result in forfeiture
of payment at the Company’s discretion, depending on the circumstances and ability to re-allocate
resources.
5.4 No-Show Policy:
Failure to appear at the designated pick-up location at the scheduled time without prior cancellation
will be considered a no-show, and no refund will be provided.
5.5 Company-Initiated Cancellations:
If the Company must cancel a booking for any reason, You will receive a full refund or the option to
reschedule at no additional cost.
6. AMENDMENTS AND CHANGES TO BOOKINGS
6.1 General Changes:
Requests to amend booking details (including but not limited to date, time, pick-up location, or dropoff
location) must be submitted in writing as soon as possible and are subject to availability and the
Company’s approval.
6.2 Changes Due to Flight Delays:
a) Changes to pickup/drop-off times due to flight delays will be honoured, provided Edinburgh
City Travel is notified promptly.
b) The Company will honor changes to pick-up times and/or drop-off times when such changes are
necessitated by flight delays, provided that the Company is notified of the delay in a timely manner
b) For airport transfer services, notification of flight delays must be communicated to the Company:
• As soon as You become aware of the delay; and
• No later than one (1) hour before the originally scheduled pick-up time (where possible)
c) Notification must be provided via telephone or email to the contact details provided in Your booking
confirmation
d) The Company will make reasonable efforts to accommodate the revised schedule without additional
charges
f) If the delay results in significant operational changes that prevent the Company from providing the
Service, the Company will contact You to discuss alternative arrangements
g) If the Company cannot accommodate the revised schedule, You may be entitled to a full refund or
rescheduling option
6.3 Changes Not Related to Flight Delays:
Changes to bookings that are not related to flight delays may be subject to availability and additional
charges, at the Company’s discretion.
6.4 Insufficient Notice:
The Company is not responsible for any consequences arising from changes made with insufficient
notice or failure to notify the Company of changes.
7. CUSTOMER OBLIGATIONS
7.1 You agree to:
• Be ready at the designated pick-up location at the scheduled time
• Ensure all passengers behave in a respectful and lawful manner
• Comply with all reasonable instructions from the Driver
• Not consume food or beverages in the Vehicle without prior approval
• Not smoke or vape in any Vehicle
• Ensure luggage does not exceed the capacity of the Vehicle
• Inform the Company of any special requirements or accessibility needs at the time of booking
7.2 You are responsible for ensuring You have all necessary travel documents, including passports,
visas, and any other required documentation.
7.3 You must not engage in any illegal activity while using our Services.
8. PASSENGER CONDUCT
8.1 The Company reserves the right to refuse service or terminate service if:
• Any passenger is intoxicated, abusive, or behaves in a manner that poses a risk to the Driver, Vehicle,
or other passengers
• Any passenger engages in illegal activity
• Any passenger causes damage to the Vehicle
8.2 In such circumstances, no refund will be provided, and You may be liable for any damages caused.
8.3 The Driver has the authority to refuse to carry passengers who, in the Driver’s reasonable opinion,
pose a safety risk.
9. LUGGAGE AND PERSONAL BELONGINGS
9.1 Luggage allowance is subject to Vehicle capacity. You must inform the Company of the number
and size of luggage items at the time of booking.
9.2 The Company is not liable for loss or damage to luggage or personal belongings unless caused by
the Company’s negligence.
9.3 You are responsible for removing all personal belongings from the Vehicle upon completion of
the journey.
9.4 The Company will make reasonable efforts to return any items left in Vehicles; however, the Company
is not responsible for lost property.
9.5 Prohibited items must not be transported in our Vehicles. This includes, but is not limited to, illegal
substances, weapons, and hazardous materials.
10. WAITING TIME
10.1 For airport transfers, the Company provides complimentary waiting time:
• Domestic flights: 30 minutes from scheduled arrival time
• International flights: 60 minutes from scheduled arrival time
10.2 Waiting time begins from the scheduled flight arrival time or the booked pick-up time.
10.3 Additional waiting time beyond the complimentary period may be subject to additional charges.
10.4 If You do not arrive within the specified waiting time and have not contacted the Company, the
booking may be treated as a no-show.
11. DELAYS AND SERVICE INTERRUPTIONS
11.1 While we aim for perfect punctuality, we are not liable for delays beyond our control (e.g.,
extreme weather or road closures).
11.2 While the Company strives to provide punctual and reliable service, We are not liable for delays
caused by circumstances beyond our reasonable control, including but not limited to:
• Traffic congestion
• Road accidents or closures
• Adverse weather conditions
• Vehicle breakdown (though a replacement will be arranged where possible)
• Acts of God
• Government restrictions
• Industrial action
11.3 The Company will make every reasonable effort to notify You of any anticipated delays.
11.4 The Company is not liable for any consequential losses arising from delays, including missed
flights, meetings, or other appointments.
12. LIABILITY AND INSURANCE
12.1 The Company maintains appropriate insurance coverage for all Vehicles and Services provided.
12.2 The Company’s liability is limited to direct losses only and excludes any indirect, consequential,
or special losses.
12.3 The Company’s maximum liability in respect of any single booking shall not exceed the total
amount paid by You for that booking.
12.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by law
12.5 You are advised to maintain appropriate travel insurance to cover any losses not covered by the
Company’s liability.
13. FORCE MAJEURE
13.1 The Company shall not be liable for any failure or delay in performing its obligations under these
Terms and Conditions where such failure or delay results from any cause beyond the Company’s reasonable
control.
13.2 In the event of force majeure, the Company will contact You as soon as reasonably practicable to
discuss alternative arrangements or refund options.
14. DATA PROTECTION AND PRIVACY
14.1 The Company will process Your personal data in accordance with applicable data protection legislation.
14.2 Personal information will be used solely for the purposes of providing the Services and communicating
with You regarding Your booking.
14.3 The Company will not share Your personal information with third parties except where necessary
to fulfill the Services or where required by law.
14.4 You have the right to request access to, correction of, or deletion of Your personal data held by
the Company.
15. COMPLAINTS AND DISPUTES
15.1 If You have any complaints regarding our Services, please contact us in writing as soon as possible
to allow us to investigate and resolve the matter.
15.2 We will acknowledge receipt of Your complaint within five (5) business days and aim to provide a
full response within twenty-eight (28) days.
15.3 Any disputes arising from these Terms and Conditions shall be governed by the laws of Scotland.
15.4 The parties agree to attempt to resolve any disputes through good faith negotiations before
pursuing legal action.
15.5 The courts of Scotland shall have exclusive jurisdiction over any disputes.
16. INTELLECTUAL PROPERTY
16.1 All intellectual property rights in the Company’s website, marketing materials, and branding remain
the property of Edinburgh City Travel.
16.2 You may not reproduce, distribute, or use any of the Company’s intellectual property without
prior written consent.
17. GENERAL PROVISIONS
17.1 Entire Agreement: These Terms and Conditions constitute the entire agreement between the
parties and supersede all prior agreements, representations, or understandings.
17.2 Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable,
the remaining provisions shall remain in full force and effect.
17.3 Waiver: Failure by the Company to enforce any provision of these Terms and Conditions shall
not constitute a waiver of that provision or any other provision.
17.4 Amendment: The Company reserves the right to amend these Terms and Conditions at any
time. Any amendments will be published on our website and will apply to bookings made after the
date of publication.
17.5 Assignment: You may not assign or transfer Your rights or obligations under these Terms and
Conditions without the Company’s prior written consent.
17.6 Third Party Rights: These Terms and Conditions are between You and the Company. No third
party has any right to enforce any provision of these Terms and Conditions.
17.7 Notices: All notices must be provided in writing to the contact details provided on our website
or in Your booking confirmation.
18. CONTACT INFORMATION
For all enquiries, cancellations, amendments, or complaints, please contact:
Edinburgh City Travel
Website: www.edinburghcitytravel.com
Email: [Contact email to be inserted]
Telephone: [Contact telephone to be inserted]
19. ACCEPTANCE
By making a booking with Edinburgh City Travel, You acknowledge that You have read, understood,
and agree to be bound by these Terms and Conditions.
Last Updated: 20 February 2026
Version: 1.0
GET IN TOUCH
Address
Featherhall Avenue,
Edinburgh, EH12 7TU
+44 (0) 7516 952000
Email Us
contact@edinburghcitytravel.com
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